Configure Appointment Details

Online Triage

We are currently offering online triage weekdays from 8am to 5pm. The doctor will read your request and will either telephone, video or arrange a face-to-face appointment where appropriate. 

Please have your phone ready as you may be contacted at short notice where appropriate (number may be withheld) 

This service is for registered patients. You can register here


Patients who may have difficulty understanding and speaking English should make sure they are accompanied by an English-speaking relative or friend whenever they attend the surgery, if possible. it is important that the doctor has a clear understanding of the presenting health problem and that the patient fully understands their treatment.

If the patient is unable to access an interpreter, the surgery will be pleased to give them a telephone number to access the health advocate specialising in their language, so that they can arrange a mutually acceptable date for them to book an appointment to see the doctor together. The advocate should then contact the supervisor to book the appointment.

In the event of a medical emergency, the surgery may be able to arrange a telephone interpreter. This service should not be used for routine appointments.

Home Visits

House visits are only available for patients who are housebound because of illness or disability.


Minor Ailments

Star Lane Medical Centre together with some of the local pharmacies form part of the above scheme that offers an alternative way of getting treatment for less serious illnesses.

Click here for more information.

Cancelling or changing an appointment

To cancel your appointment:

  • phone us on 0207 476 4862, Monday to Friday from 8am
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.